June two, 2015 at eleven:08 pm My husband and I like our Harley-Davidson’s. But we don't love our neighborhood Carson City Harley-Davidson store. My partner And that i put in over sixty five,000 bucks there inside of 18 months, on new bikes, parts, and repair. We desired to be faithful buyers and shop domestically, but what a slip-up. The operator would not treatment about company. The sales men will not be Experienced and do not observe up. The services department is actually a joke. My spouse just purchased a 2015 Street Glide and experienced some tailor made elements placed on. We experienced to pay up entrance with the bike, areas, and repair. It took every week to find the bike to The shop, then it sat on their own floor for 3 weeks.
November 23, 2015 at 8:thirteen pm Hi my title is Todd I bought a brand-new Harley Dyna Extra fat Bob 2014 the bike was sent to my property on November 1st the working day right after acquire, from that point I spotted there was flaws in the paint task over a gasoline tank, also the fuel gauge didn't do the job, also there have been flaws inside the chrome about the exhaust. I'd contacted A youthful lady through the title of Gretchen if I try to remember accurately from she told me she didn’t understand why I used to be having upset with regards to the fuel gauge I shouldn’t depend on that I must pay attention towards the mileage .century harley-davidson in Medina Ohio At the moment she instructed me she didn’t truly feel it absolutely was value providing me a guarantee within the pipes as it wasn’t that visible then she encouraged me she doesn’t know why I had been getting upset regarding the fuel gauge I shouldn’t count on that I should really take into account dependant upon my mileage to insult to injury she told me she’ll see what she will be able to get it done took me close to five-6 visits to century Harley to possess them say they might handle it they requested the gasoline tank along with the gauge it took around 1 year to find the fuel tank in After i went there to own it mounted While using the gasoline gauge they advise me right after sitting there for nearly two hours which the tank that was sent was damaged in order that they purchased A different tank, in just a few times they identified as me to tell me the tank was delivered the boy was taken back again for the dealership they mounted the gasoline tank and claimed they put a whole new gas gauge on it also very well that’s the place they received caught of their lie the gasoline gauge was hardly ever replaced or even fastened the bike was introduced back to me I went To place gas in it thanking the tank was on vacant it took two stage seven gallons of gas only and however was looking at merely a hair over 50 % a tank when I termed them back exceptionally upset right now they told me there’s no explanation for getting upset it wasn’t mechanical the bike continue to ran now I felt very insulted when the person told me this given that they confident are having their payments regular monthly in time as promised they notified me another day to tell me it will just take 7 to ten times to order the portion.
On my First obtain of my V-Rod (five/ten/2005), I obtained a helmet and 4 in-retail outlet reward certificates for T-Shirts furthermore a goody bag. I also obtained quite a few phone calls from my sales rep thanking me for my invest in. I not long ago purchased a 2013 Street Glide with extra components amounting to $2184 plus labor. As a 2nd time loyal consumer, I’m very dissatisfied Along with the negligible gratitude I acquired out of your personnel. I acquired the motorcycle on 27th Mar and wasn't ready for shipping right up until April 2nd. On choosing it up, I noticed which the air filter (p/n 29490-09) was missing the rain sock as A part of the package. I informed my sales rep over it, and his reply was he would get me one particular. They purchased me a person but the incorrect item was been given.
A little bit of inadequate publicity goes a long way…. Over the last number of years harley has set out quite a few items that were not ready or absolutely recognized with the dealership degree or perhaps the tech assistance amount. That just reveals its all with regards to the income and who cares about The buyer. Maybe a copy to shopper affairs plus the lawyer common might spark some dialogue. I've herd they dont care about litigation but they dont like lousy publicity.
In under a week The brand on both of those skull caps have occur off along with the stitching undone, the store refused to exchange or return the items, I'd the receipt. ….
I would hope that the organization would do everything in their ability to suitable these issues, to get trustworthy, I don’t feel that I’ll ever buy a new bicycle again for these explanations.
I mention that for two factors. I'm in consumer treatment in a far more critical way. I'm regulation enforcement and cope with an array of more info grievances each day. Are there rules and legal guidelines? Definitely, but in some cases an extenuating circumstance enables me to bend or split The foundations and that is what must have been finished here. Straightforward case in point, I cease anyone for speeding only to discover a woman in distress about to give delivery and her partner wanting to get to your hospital. Do I compose a dashing ticket? Given that I can articulate to my manager why I bent The foundations its appropriate. Im certain the thing is my point. So let me begin with The key reason why for this letter.
That you are pissing on 70 many years of protocol and brand name loyalty of every single mc club With this country by promoting this within your outlets. Indian is earning headway with enhanced quality which is slowly and gradually feeding on at HD dominance. Dont help them by alienating the a huge selection of 1000s of authentic MC users that are loyal to HD. This is the total slap in the face and disrespectful towards the individuals that kept your company in business even when you produced inferior products during the AMF times. Halt advertising this!
May perhaps 30, 2017 at ten:39 am I really wish I had taken a look at these assessments ahead of I bought my bicycle. I also hope my concern would not escalate to the point that I should get get in touch with my law firm. My situation, Luckily will not be mechanical although it hasn't been solved. I took a think about the quotation they gave me. Harley is actually seeking to have me spend 1200 bucks in “labor” to have a list of handlebars mounted. The several hours they place in labor was likely extra not bc of chrome pieces as I used to be explained to but bc the dude in the shop explained to me I required a “Tremendous clamp” placed on that Harley will not sale. Being new to Harley & only pondering he needed to assist I reported “ok”. Just a bit included security he tells me.
I was really apparent I would not make any determination without the need of realizing if this give covered a pair of head sets and How about my vacation expenditures at Harleys request? Dave only stated “Harley won't reimburse for travel, You usually takes the provide or depart it” So even after exhibiting good faith and accomplishing every little thing Harley asked me to perform Customer Care refused to indicate me any very good religion. I informed Dave I wished to speak to his supervisor due to the fact I was not happy with this give or his deficiency of respectable conduct. Dave knowledgeable me I'd personally receive a connect with from Jessica/
I could be your agent in France and present your kindness on a present that you may give me .. daily life is short and desires can come correct ..
?? Dampness or it got soaked, no-one reported everything about that issue when I purchased it. My warranty expired in November 2016 but anything is completed in a Harley dealership. Among the very last occasions I used to be in there I made a remark about the reverse not Doing work correctly but Once i left there was practically nothing pointed out about this and nothing was checked. If the dealer contacted Harley this week, Harley experienced to stand driving their warranty software. Harley didn’t offer to help you in almost any way, this can be a weak style for this section and so they don’t manage to care about The client When you signal to the dotted line. If anybody deals with Harley and there’s a situation You should definitely have every little thing documented since they get amnesia after the sale.
I realize this electronic mail will fall on deaf ears, but you need to know how people sense. As I've Earlier mentioned, my partner And that i aren't ‘lone rangers’ within the effects of the decision, it's impacted a handful of thousand Harley Davidson house owners right here in the South Burnett region. Your morals and ethics go away alot to generally be desired, incredibly un-Australian, incredibly un-Harley Davidson like.
I are already riding for approximately 22 yrs on apart from Harleys and found that my Vulcan Nomad 1500 fi arrived closest to comparison with my FLHTCU. Prior to I step back again inside the Macon dealership, I'll move back again to rice burners to avoid the chilly shoulder. Harley Davidson, in order to Obtain your stocks again in the best path, mail undercover folks to franchises to see 1st hand customer relations and deal with from the ground up. I felt like Macon personnel have “taken a knee” to new prospects.